Refund policy

Returns & Refunds

Each NB Wildwear item is made to order. Please review the size guide and your order details before purchasing.

Returns and exchanges

We don’t accept returns or exchanges for a change of mind or an incorrectly selected size or colour, except where required by law.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted or different from what you ordered, contact hello@nbwildwear.com as soon as possible and within 30 days of delivery.

Include your order number, a description of the issue and clear photos. Once reviewed and approved, we’ll arrange a replacement or refund at no additional cost. Please contact us before sending anything back.

Missing orders

If your package hasn’t arrived, contact us within 30 days of the estimated delivery date so we can investigate. Packages marked delivered require further investigation and aren’t automatically eligible for replacement.

Incorrect addresses

Please double-check your shipping address at checkout. Additional shipping charges may apply if an order is returned because of an incorrect address or because it was unclaimed.